If i could draw i'd be as rich as Scott Adams.
A Poor example of a Problem Solution procedure.
We treat all reoccurring incidents as incidents. This “fire fighting” continues indefinitely only coming to an end in the event someone “important enough” comes fowl of the "problem" at which point management escalate the incident into a "problem" immediately and by a process of management “shoulder hovering” a solution is found as soon as possible.
...but at least the procedure is now documented.
No comments:
Post a Comment